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Operations Assistants – (FT) NBSNI 327 views

NBSNI are now recruiting Full Time Operation Assistants for their Newry Branch


Job Purpose: – Operations Assistants

NBS work with many blue-chip global brands providing exceptional maintenance services in UK and Ireland. Career-driven Operations Assistant will co-ordinate Planned PPM & Reactive Maintenance via internal management software and client’s own management platforms. Rapid progression opportunities are available for the right candidates to become Project Managers for both new and established clients.

Key Responsibilities:

  • To schedule all reactive and planned works to either in-house engineers or via established sub-contract network.
  • To accurately record day to day information, ensuring that all requests are accurately logged to enable effective scheduling and client reports to be automatically generated from internal systems.
  • Ensure all jobs are completed within the required response times and costs.
  • Management of reactive calls ensuring client and SLAs are met.
  • Deal with communications in a professional and prompt manner.
  • Escalate issues with specific jobs, clients or engineers promptly.
  • Ensure full audit trails are maintained and evidenced where required.
  • Respond promptly to customer enquiries.
  • Planning works from creation to completion via the accurate utilisation of internal systems.
  • Allocation of reactive works to sub-contractors ensuring that tasks are completed within the agreed contract SLA’s.
  • Ensure internal systems are kept up to date with all relevant information and the status is reflective of the current works position.
  • Ensure that the workforce is effectively utilised and reporting of non-conformances to the Team Leader.
  • Carry out duties in accordance to company policies and strategy of the business.
  • Adhoc generation of contract specific reports.
  • To carry out any other duties commensurate to the role.
  • KPI’s will be assigned to you on a weekly basis and discussed at weekly progress meetings.
  • 12 Point – Job Stages on the CP must be completed for each job before leaving at the end of your day (full details will be given).
  • Weekend cover done on a rota basis.


Essential Criteria:

  • Right to work within the UK.
  • At least 2 years’ experience working as part of an administration team.
  • Good IT skills with the ability to learn and adapt to new systems.
  • Excellent written and verbal communication skills.
  • Strong negotiating skills, cost control, ability to multitask, prioritise work and work closely with other departments.
  • Be able to take responsibility for resolution of issues.
  • You should be self-motivated, and results orientated.
  • Adaptability and Flexibility skills.
  • Be able to work to time constraints & use own initiatives to solve problems.


Application Method:

Please Send a Cover letter and CV stating which role you are applying for (Part or Full-Time Role) to 


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Company Information
  • Total Jobs 2 Jobs
  • Location Newry
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