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Customer Service Specialist

Job Expired

We’re currently looking for a Customer Service Specialist as we continue to grow.

This role is remote

– Experience in DTC a must

– Genuine interest/experience in the beauty/wellness/haircare industry 

The Role/Duties

  • Candidate must have experience on Zendesk and Shopify
  • Speaking with customers primarily via email/SMS/phone
  • Dealing with customer complaints, returns, or issues with orders
  • Keeping detailed records of customer interactions and being in charge of customer account details
  • Working closely with our fulfillment center to help run operations alongside Operations Manager
  • Flexibility and willingness to take on additional responsibilities when needed.
  • Assist with packaging and production

An Ideal Candidate will be: 

  • A responsible individual who will provide our customers with a delightful, frictionless experience
  • Have a genuine interest/experience in the beauty/wellness/haircare industry
  • Experience in DTC is a major plus
  • Experience in Consumer goods
  • Excellent written and verbal communication skills
  • Shopify / Zendesk experience a must
  • 1/2 years’ of customer service experience preferred

Email: paul@actandacre.com

  • This job has expired!
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